Scout SuiteCall flows
Scout call flows, voicemail and telephony
Build shareable visual call flows for your group, district or county / area / region — menus, dial-to-leaders, schedules, voicemail and routing that works for everyday contact and for large events.
Design how the phone is answered
Leaders build call graphs with greetings, keypad menus, simultaneous or sequential dial to eSIMs, schedules, recordings and hangup — without a separate PBX.
Share flows across groups, districts and counties / areas / regions
Call flows are shareable, so a district or county / area / region can publish a flow for groups to reuse — or a group can jump into a shared flow for a camp, county / area / region event or national gathering.
Comms that scale from section night to jamboree
Combine a permanent number, leader eSIMs that call each other, and shareable call flows to keep parents and leaders aligned at camps, district and county / area / region events, and national events like jamborees.
Scout group phone call flow software
Where this fits in Scout Suite
Scout Suite is broader than a single feature. This page connects into the wider operating system for members, parents, leaders, treasurers and trustees.
Group operations
Run sections, leaders, members, records and reporting in one secure system built for UK Scout groups.
Explore Group operationsFinance
Collect subs, issue invoices, reconcile bank activity, manage budgets and produce charity-ready reports for your Scout group.
Explore FinanceProgramme
Track badges, requirements, stock, programme activities and uniform placement across the whole group.
Explore ProgrammeEvents
Plan events, collect signups, manage attendance, consent, budgets, kit lists, helpers and event documents.
Explore EventsGroup phones
Give your group a permanent UK phone number, order leader eSIMs that can call each other, and verify WhatsApp on the group line — built for day-to-day running and for big events.
Explore Group phonesCall flows
Build shareable visual call flows for your group, district or county / area / region — menus, dial-to-leaders, schedules, voicemail and routing that works for everyday contact and for large events.
Explore Call flowsParents
Give parents a secure place to manage children, consent, invoices, badges and Direct Debit details.
Explore ParentsSafety
Manage risk assessments, incidents, data protection records, consent, retention and compliance workflows for Scout groups.
Explore SafetyQuestions groups ask
Are call flows shareable?
Yes. Flows can be shared across groups, districts and counties / areas / regions so organisations reuse the same menus, dial plans and event routing instead of rebuilding them for every gathering.
Can a call flow ring leader eSIMs?
Yes. Dial steps can ring leaders on their Scout Suite eSIMs — simultaneously or in sequence — so inbound calls reach the right people on group lines rather than personal mobiles.
How does this help at camps or jamborees?
Shareable flows plus eSIM-to-eSIM calling give event teams a coherent phone experience: one public number for families, clear menus for different roles, and leader-to-leader calling without swapping personal numbers.
Does Scout Suite include voicemail?
Yes. Call flows can record voicemail, store messages and notify the right recipients — alongside call history for the group line.