Reporting a problem

Report a problem is in the top bar, the account menu and on the dashboard. Say what it's about (The building, A piece of equipment or Something else), what's wrong and how urgent it is, and add a photo if it helps. Every adult in the group can do this, whatever else they can see in Scout Suite.

The form asks what happened first. Someone hurt, or a near miss, is recorded as an incident. A concern about a volunteer's conduct goes to your Lead Volunteer.

Building problems go to whoever is picked under Building Maintenance, Maintenance Tasks, Reported building problems, or to the Group Lead Volunteer if nobody is. Equipment problems go to your equipment alert people, then your Quartermaster. Anything else goes to the Group Lead Volunteer. They get an email straight away.

Under Reported problems, To sort, open a report to say you're on it, turn it into a maintenance task, log an equipment repair, add it to the risk register, mark it as already reported, or close it with a note. Turning it into a task, a repair or a risk needs access to that area.

Everyone sees their own reports, and where each one has got to, under Reported problems. When a report is sorted, closed or matched to an earlier one, the person who reported it gets an email.

Reported problems, Posters makes a QR code poster for each building or room. Print sends them to your printer, one to a page, and Download PDF saves the same posters as a PDF. Scanning one opens the form with that building already chosen. Districts and counties can do all of this for their own premises and kit too.