How-to guide
Correcting mistakes
Anything entered by mistake can go, as long as nothing else depends on it yet. Anything that really happened, like a sent invoice or a payment through the card processor, is cancelled or reversed instead, so your records keep a trail. Every delete is recorded in the audit log.
A statement imported twice
On Finance → Bank, open the account and Imports and duplicates below its statement. Undo import removes everything one upload added, as long as none of its lines has been matched yet. Possible duplicates lists lines with the same date and amount that came in separately, for example from the bank feed and a CSV, so you can delete the extra one.
A single uploaded or manual line can be deleted with its bin icon while it isn't matched to anything. Lines from the bank feed stay: the next sync would bring them back.
Invoices, payments and refunds
A draft invoice was never sent, so it can be deleted. A sent invoice is cancelled instead: it stays on record, marked cancelled, and nobody is chased for it.
A cash, bank transfer or standing order payment recorded by mistake can be deleted while it isn't reconciled to the bank, in a Gift Aid claim or refunded; any invoice it paid goes back to unpaid. Card and Direct Debit payments come from the payment provider, so they're refunded, not deleted. A refund recorded by hand can be deleted too.
Bank accounts and budgets
A manual bank account can be deleted, with its statement lines, once none of them is matched to anything. A budget is a plan rather than a financial record, so it can simply be deleted.
A section budget is the same. An event budget closed too early can be reopened, which takes its surplus or deficit back out of the section's pot, and Adjust balance corrects the pot by hand. See Sectional budgets.
A young person added by mistake
Removing a young person normally archives them, so they can come back. If they were added by mistake and have no attendance, badges, sign-ups, payments or other history, a group admin is also offered Delete permanently, which removes them and their contacts for good.
Setup
More in this topic
Districts, WordPress, importing from your old system, SSO, the API, privacy mode, and the assistant.